How To Order

All our  Hot Tubs prices are inclusive of VAT, UK delivery and positioning.

We will use a two man delivery and special spa kart to move the tub into position. We will generally require a minimum width of 105cm, although allow more for larger spas. Please check our guide for Hot Tub Positioning to ensure it is suitable to deliver to your premises. We can arrange a Kerbside Delivery, however you will be responsible for moving your Hot Tub into position.

The positioning is not an installation service. Your electrician will need to connect the spa to your supply. You then follow our simple hot tub guide to get the spa ready for use.

If you require a crane service this is an additional fee in which we can provide you with a quote for.

LEAD TIME

Lead times can vary depending on stock levels. If your spa is in stock then delivery is usually within 2-3 dayss. If the spa is in transit between the factory and the warehouse then lead times could be from 3-10 weeks, whereas if your spa needs to be built from scratch then the lead time is 10-12 weeks. Please contact us for more information about your chosen spa.

UPDATE SEPTEMBER 2020 - Due to exceptionally high demands and delays related to COVID-19, our current production lead times are estimated at 14-16 weeks. 

COLLECTING YOUR HOT TUB

You’re welcome to collect your new hot tub yourself from our distribution centre in Leicestershire, we will contact when you purchase your Hot Tub to arrange a collection date.

PAYMENT METHODS / FINANCE

We currently accept payments by bank transfer (BACS) or by credit/debit card through our website or by phone. For Finance we are FCA registered.

WARRANTY

We’re proud of the high quality of our products and we want you to be 100% satisfied with your purchase. Our hot tubs are designed to last a lifetime but we appreciate that, occasionally, things do go wrong.

That’s why your new hot tub will be covered by comprehensive warranties, giving you invaluable peace of mind that your investment is protected. And of course, our trained staff are also always on hand to offer help, advice and technical support with your spa.

It’s all part of our commitment to hassle-free service, and to making it simple for you to buy and own a hot tub. Our warranty is one of the most comprehensive on the market. They include as standard:

2 year shell structure warranty. 
This covers the shell against water loss.

2 year shell surface warranty.
The covers the shell surface against cracks, peeling and de-lamination.

2 year cabinet/skirting warranty.
This protects your skirting in case a fault occurs. 

2 year component warranty.
This covers major components such as the pumps, control system and heater. 

We can usually book engineer appointments within 7 days of a problem being reported. 

For the full warranty agreement, please see our Terms and Conditions.