OWNERS OPERATOR INFORMATION

• Hot Tub Instructions Guide

• Balboa Manuals

• Gecko Manuals

 

PERFECT FOR COUPLES

The Neva Spa is the ideal choice for couples and small families wanting to relax together in comfort and tranquillity. We wanted to offer a high-quality tub that doesn’t cost a fortune but still contains 2 loungers so that you and your partner can spend time together, unwind and enjoy an invigorating massage comfortably on the twin loungers.

HYDROTHERAPY JETS

With a mixture of rotational and directional jets, the Neva Spa provides a massage that is perfect for de-stressing and eliminating pressure and strain from your body.  The hydrotherapy jets are carefully placed in areas adjacent to the shoulders, spine and back to release pressure – the areas that are most likely to be affected by day-to-day work. 

LIGHTS AND ATMOSPHERE

The Neva includes 15 surface LED lights and 3 pillow LED lights to create a truly exquisite atmosphere within your tub. Whether you’re spending time alone with your partner wanting to create a peaceful and romantic atmosphere during quieter evenings after work, or a lively atmosphere when enjoying an afternoon with the kids, it is easy to create the perfect ambience for whatever occasion.

CLASS-LEADING CONTROLS

  

The Neva Spa has an award-winning control system offering you reliable, efficient and easy to use control of your hot tub. Fitted with either Gecko made in Canada or Balboa made in the USA to the highest standards, this couldn't be easier to use. 

ENTERTAINMENT

The Neva Spa comes with built-in Bluetooth audio, for playing your music wirelessly. 

CLEANING AND FILTRATION

The Neva has a self-cleaning mode which can be fully programmable to your needs. This will turn on the pump on a low-speed setting for your chosen period of time, to allow for filtration of the water and ozone generation, meaning you'll always have crystal-clear, beautiful water.

MATERIALS

All spas have synthetic PVC skirting, which is easier to maintain than real wood as it doesn't require treatment or varnishing. Real wood options are available if desired.

Our shells are vaccuum-formed acrylic that is then reinfoced with fibreglass, making it extremely strong. We then add a thick layer of polyurethane This also means that the shell loses less heat, making it more economical to run. In addition to excellent gloss and color retention, our Bio-Lok® surfaces are naturally resistant to a build up of bacteria and biofilm. Hygienic, environmentally responsible, durable and easy-to-clean.

The air-tight, rodent proof ABS base is filled with foam to prevent losing heat through the ground. An additional layer of blanket insulation along with a heat-reflective coating is added to the inside of the skirting panels to help reduce your electricity bills. It also lowers your pump noise, offering a more peaceful spa experience and helping keep your neighbours happy!

Not what you are looking for? Visit Combined Shipping Co Ltd for a larger variety of Hot Tub Models.

INCLUDED WITH YOUR SPA

How To Order

All our  Hot Tubs prices are inclusive of VAT, UK delivery and positioning.

We will use a two man delivery and special spa kart to move the tub into position. We will generally require a minimum width of 105cm, although allow more for larger spas. Please check our guide for Hot Tub Positioning to ensure it is suitable to deliver to your premises. We can arrange a Kerbside Delivery, however you will be responsible for moving your Hot Tub into position.

The positioning is not an installation service. Your electrician will need to connect the spa to your supply. You then follow our simple hot tub guide to get the spa ready for use.

If you require a crane service this is an additional fee in which we can provide you with a quote for.

LEAD TIME

Lead times can vary depending on stock levels. If your spa is in stock then delivery is usually within 2-3 days. If the spa is in transit between the factory and the warehouse then lead times could be from 3-10 weeks, whereas if your spa needs to be built from scratch then the lead time is 10-12 weeks. Please contact us for more information about your chosen spa.

UPDATE SEPTEMBER 2020 - Due to exceptionally high demands and delays related to COVID-19, our current production lead times are estimated at 14-16 weeks. 

COLLECTING YOUR HOT TUB

You’re welcome to collect your new hot tub yourself from our distribution centre in Leicestershire, we will contact when you purchase your Hot Tub to arrange a collection date.

PAYMENT METHODS / FINANCE

We currently accept payments by bank transfer (BACS) or by credit/debit card through our website or by phone. For Finance we are FCA registered.

WARRANTY

We’re proud of the high quality of our products and we want you to be 100% satisfied with your purchase. Our hot tubs are designed to last a lifetime but we appreciate that, occasionally, things do go wrong.

That’s why your new hot tub will be covered by comprehensive warranties, giving you invaluable peace of mind that your investment is protected. And of course, our trained staff are also always on hand to offer help, advice and technical support with your spa.

It’s all part of our commitment to hassle-free service, and to making it simple for you to buy and own a hot tub. Our warranty is one of the most comprehensive on the market. They include as standard:

2 year shell structure warranty. 
This covers the shell against water loss.

2 year shell surface warranty.
The covers the shell surface against cracks, peeling and de-lamination.

2 year cabinet/skirting warranty.
This protects your skirting in case a fault occurs. 

2 year component warranty.
This covers major components such as the pumps, control system and heater. 

We can usually book engineer appointments within 7 days of a problem being reported. 

For the full warranty agreement, please see our Terms and Conditions.